Beyond PRE-T pre-termination or rack pre-equipment services, GIGAMEDIA also offers technical support to help you with your projects:

  • Wi-Fi coverage studies
  • Online technical support portal for video surveillance and networking products
  • Helpdesk / hotline

Wi-Fi coverage studies

Thanks to its team of technical experts in security and network equipment, GIGAMEDIA can help you successfully implement all your Wi-Fi projects through services adapted to your needs:

  • Feasibility studies
  • Technical advice
  • Trainings
  • Pre-configurations
  • Commissioning

By combining GIGAMEDIA’s product ranges with the expertise of our technicians, you are assured of a high-quality, state-of-the-art installation.

Please contact your local sales representative for further information.

Online technical support portal

In order to be ever closer to its customers, GIGAMEDIA has created an online technical support portal for active products (video surveillance, public address systems, access control, Wi-Fi, switches, etc).

It features FAQs, tutorials, how-to videos and a comprehensive knowledge database.

Talk to our experts

If you still can’t find the answer to your question via the FAQ or the online documents on the support portal, An online ticketing interface allows you to communicate quickly and directly with our expert technicians.

On the support site you will find the remote control programmes that will enable our technicians to assist you in the event of problems.

Chat with our chatbot

Take advantage of the artificial intelligence of our support site on

network products (Switches, Wi-Fi, Video surveillance…)